USG20(W)-VPN Series User’s Guide
616
CHAPTER 33
Diagnostics
33.1 Overview
Use the diagnostics screens for troubleshooting.
33.1.1 What You Can Do in this Chapter
•Use the Diagnostics screen (see Section 33.2 on page 616) to generate a file containing the
USG’s configuration and diagnostic information if you need to provide it to customer support
during troubleshooting.
• Use the Packet Capture screens (see Section 33.3 on page 618) to capture packets going
through the USG.
•The Core Dump screens (Section 33.4 on page 621) save a process’s core dump to an attached
USB storage device if the process terminates abnormally (crashes) so you can send the file to
customer support for troubleshooting.
•The System Log screens (Section 33.5 on page 623) download files of system logs from a
connected USB storage device to your computer.
•Use the Network Tool screen (see Section 33.6 on page 623) to ping an IP address or trace the
route packets take to a host.
•Use the Wireless Frame Capture screens (see Section 33.7 on page 624) to capture network
traffic going through the AP interfaces connected to your USG.
33.2 The Diagnostic Screen
The Diagnostic screen provides an easy way for you to generate a file containing the USG’s
configuration and diagnostic information. You may need to send this file to customer support for
troubleshooting.
Click Maintenance > Diagnostics to open the Diagnostic screen.
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