Telephoning Enquiry, Toggling, Transfer and Conference
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If the called internal subscriber answers, they are connected to the waiting call. If
this call is not accepted within a certain period of time (by default 45 seconds), you
are called back and, after lifting your handset or pressing the call key, are recon-
nected to the original subscriber and the display shows information on the recall.
The period of time after which a recall is made can be changed on the
OpenCom 100 by your system administrator. Ask your administrator what the
current time is.
While a call is being transferred to another internal subscriber, the caller hears
music on hold. The setting Music on hold upon transfer on calling in the Config-
urator of the Web console specifies whether callers continue to hear music on
hold on recall, or whether they hear the ring tone again.
2.5.3 Transferring an External Call to an External
Subscriber
An external call can only be transferred to an external subscriber by means of the
MenuCard
Subscr on hold
.
Note: When you call an external number and then transfer
this person to another external party, you will bear the costs
for the call between these two external callers. You have no
way of influencing how long the transferred call will last. The
connection is established via the OpenCom 100 and occu-
pies two call channels (ISDN user channels).
T/h If the line of the called internal subscriber is busy, press the
disconnect key or replace the handset and then press
R/g the enquiry key or the call key on which the subscriber with
whom you originally spoke is waiting.
M To do this, briefly press the MenuCard key.
P Select the
Transfer
menu item.
O Confirm with the OK key.
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