45Support via the ABL Support page
Error resolution and maintenance
Under certain circumstances, malfunctions may occur during operation of the Wallbox eM4Single that prevent or restrict charging. In
addition, components may be damaged and must be repaired or replaced if necessary.
Support via the ABL Support page
If any problems occur, you can get help quickly and easily via the Support area on the ABL website.
Visit the following web address: https://www.ablmobility.de/en/service/support/
or
Scan this QR code
Scroll further down the web page to access the dierent help sections:
Quick support
In this section, you will find answers to key questions and topics such as KfW funding programmes, power
adjustment of a wallbox, etc.
Ticket system
You can generate a ticket here that will be processed by ABL Support as quickly as possible. Generating a
ticket is self-explanatory.
Generate a ticket if you…
x …have specific questions or your product is defective.
x …want to order spare parts for the Wallbox eM4Single.
x …have questions about start-up.
x …want to initiate a return.
FAQs
This is where we answer frequently asked questions that our Service team receive from the HOME, WORK
and PUBLIC sectors.
NOTE
Ordering spare parts
To order spare parts, you will need to create a corresponding support ticket in the Service> Support> Spare parts section of
the ABL website. In addition to your address data, enter the product number of the spare part and the desired quantity. If you do
not know the product number, you can include a product description of the spare part and, if necessary, send a file with additional
information (e.g. a photo). In the even of queries, the service team will contact you.
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