10. Warranty 130
10
Warranty
Unless otherwise agreed, NECTA cameras are guaranteed for 24 months from date of purchase. The
warranty covers any defects due to production and conformity, not due to misuse, tampering or negli-
gence by the user. At discretion of the Alkeria SRL technical service, faulty devicemay be either repaired
or replaced with another one with same characteristics.
10.1 RMA
Before sending a defective camera for repair, you should contact your dealer and follow the procedures
for fault verication and eventually returning the camera. If your country is not served by an Alke-
ria SRL distributor, you must apply directly to the Alkeria SRL technical service sending an e-mail to
rma@alkeria.com , indicating your personal details, model and serial number of the camera, along with a
brief description of the fault. You will be contacted by Alkeria SRL for inspection and/or receive instruc-
tions to send the camera back for repairs. Any unauthorized material will be returned to the sender.
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