Video Issues on Your Amazon Fire TV Device
You can clear application data to resolve many intermittent video playback issues (such as "Error 13") on
Amazon Fire TV and Fire TV Stick.
Note: When you clear application data, it won't delete the app; however, for non-Amazon video apps (such as Netflix),
account information may need to be re-entered.
• Clear Amazon Instant Video Application Data
To clear application data from the Amazon Instant Video app:
a. From the Home screen, select Settings.
b. Select Applications > Manage All Installed Applications > Amazon Video.
c. Select Force Stop, and then select Clear Data.
d. When prompted to Delete App Data, select Clear Data again.
• Clear Application Data for Other Video Apps
To clear application data for other video apps installed on your device:
a. From the Home screen, select Settings.
b. Select Applications > Manage All Installed Applications.
c. Select the application you want to modify.
d. Select Force Stop, and then select Clear Data.
e. When prompted to Delete App Data, select Clear Data again.
After you clear the application data, restart your Amazon Fire TV device. Remove the power cord from the
device or from the power outlet, and then plug it back in . You should then be able to watch your video.
Tip: You can also restart your Amazon Fire TV device with your remote. Press and hold the Select button and the Play
button at the same time until the Amazon Fire TV device restarts (about five seconds). Or go to Settings > System >
Restart.
Video Issues on Your Amazon Fire TV Device
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