Anviz T5Pro User Manual

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6 FAQ
6.1 Fingerprint has been enrolled but gets failure in identification.
Reason Solution
1. The fingerprint was not
captured properly
Enroll the finger again.
2. The fingerprint is too dry or too
wet with oil or cosmetics.
1. Touch the forehead to increase
oily level of the finger;
2. Clean fingers with towel
3. The fingerprint has peeling or
callus
Enroll other fingers with better
quality
4. Latent fingerprint on the
surface of sensor
Clean sensor surface(adhesive
tapes recommended)
6.2 The machine can't be connected with PC
Reason Solution
1. Cable not plugged firmly or
cable hardware problem
Plug the cable firmly or change
another cable
2. Not able to connect COM
(wrong COM No.)
Enter the right COM No.
6.3 No records found though identification have passed
Reason Solution
1. Unit power break for a long
time(time turn to zero as default)
Synchronize the time
2. Minority staff fingerprint false
accepted
Change another finger and enroll
again
3. The records have not
downloaded.
Downloading records in time.
4. Records have been full in
machine.
Delete records in time.
6.4 The FP scanner is off and Employee can’t identify.
Reason Solution

Anviz T5Pro Specifications

General

Brand	Anviz
Model	T5Pro
Category	IP Access Controllers
Language	English