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1. Unit in sleeping status Press the finger to active.
2. terminal is communication or
has line’s obstruction.
1. Cut the connection between
terminal and pc.
2. Excludes the line’s obstruction.
3. Fingerprint scanner abnormal. Restart unit or change the
fingerprint module
6.5 terminal beeps automatically when no one punches in/out
Reason Solution
1. Direct sun light or too bright
light
Avoid direct sun light or other bright
light
2. Latent fingerprint on the
surface of sensor
Clean sensor surface （ adhesive
tapes recommended）
Please note: Should you have any other problems, please kindly email us the
log files in zip or rar (The log files are in Log directory in the installation directory of
the software)!
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