Page 80
Inspection & Repair
Non-functioning product(s) shall be evaluated and treated as follows:
DOA. Any product discovered as non-functioning within 30 days after it is shipped to the customer, for any
reason other than a customer’s misuse or mishandling, shall be deemed “Dead on Arrival” or “DOA” and
replaced free of charge. Aranet products will be replaced no later than 20 business days after SAF verifies
its non-functioning status.
Warranty Repair. All products subject to the Warranty shall, depending on the circumstances, will be
repaired or replaced free of charge within 20 business days of their arrival at SAF’s facilities. Non-warranty
Repairs. SAF will repair a product for a period of 5 years after it is delivered to the customer. All products
repaired outside of the Warranty shall be repaired at the customer’s sole expense. A quote for repair shall
be provided to the customer via e-mail prior to the product being received by SAF or within a reasonable
time after the product arrives at SAF’s facilities. All repair and shipping costs must be paid by the customer
in advance. SAF shall repair and ship the non-functioning product within 20 business days of receiving full
payment for the repairs.
Post-repair Warranty
All repaired products shall be subject to the Warranty for a period of six months after they are repaired.
The additional warranty described herein may extend but shall in no way reduce any pre-existing warranty
periods already applicable to the product.
Return Costs
If a given product is covered by the Warranty, SAF will pay the shipping costs associated with returning it to
the customer. If a product is outside of the Warranty, the customer shall pay all costs associated with
transmitting it to and from SAF. An estimated cost of return will be included in any repair invoice sent to the
customer and must be paid before SAF will return a repaired product.
Shipping & Abandonment
Any non-functioning product remaining in SAF’s possession for three months after a customer receives an
invoice for repairs because the customer has failed to pay the invoice in question, shall be considered
abandoned. A customer’s rights in all abandoned products shall be considered forfeit and SAF shall have
the right to reprocess such products in any manner it sees fit.
Sole Warranty
UNLESS SAF AGREES TO ADDITIONAL OR ALTERNATE TERMS IN WRITING, THE WARRANTY
DESCRIBED HEREIN IS THE SOLE AND EXCLUSIVE WARRANTY OFFERED TO SAF’S CUSTOMERS,
AND
NO ADDITIONAL WARRANTIES ARE GIVEN OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY
IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE OR FITNESS FOR A
PARTICULAR PURPOSE.
CHANGES TO THESE TERMS & CONDITIONS
We reserve the right to update or change our Terms and Conditions at any time and you should check these
Terms and Conditions periodically. Your continued use of the Service after we post any modifications to the
Terms and Conditions on this page will constitute your acknowledgment of the modifications and your
consent to abide and be bound by the modified Terms and Conditions.
5.3
RMA (RETURN MERCHANDISE AUTHORIZATION) FORM
To file an RMA case, please fill out the form here: https:/rma.aranet.com/
To Next Page
Loading...
