Arjo Citadel - Troubleshooting; Common Symptoms and Solutions

61
Citadel Bed Frame System
TROUBLESHOOTING
If the equipment fails to operate correctly, the table below suggests some simple
checks and corrective actions. If these steps fail to resolve the problem, contact Arjo or
an Arjo-approved service agent.
Symptom Possible Cause Action
Audible tone when using
the bed
Bed is operating from the
backup battery
Check that the power supply cord is
plugged in and the electricity supply is
functioning correctly
&KHFNIXVHLQPDLQVSOXJZKHUH¿WWHG
One or more bed functions
inoperative
Function(s) locked on ACP Unlock function(s) on ACP
%HGLVGLI¿FXOWWRPDQHXYHU Brake pedal in steer
position
Place brake pedals in the free position
All indicator LEDs on ACP
OLWRUÀDVKLQJ
Duty cycle of electrical
system exceeded
Refer to the section Over-Use Lockout
on page 33
Deck cannot be lowered Height control software
error
Raise the deck to maximum height to
reset software
Error code E300 is
displayed
Control button depressed
for more than 90 seconds
Remove pressure from control buttons.
If error code does not clear call an
Arjo-approved service agent
Deck cannot be lowered
and error code AES is
displayed
Anti-Entrapment system
activated
Remove obstruction(s) from below the
deck. If bed still cannot be lowered,
call an Arjo-approved service agent
Error code E410 Service Error Call an Arjo-approved service agent
Alarm sounds when patient
moves on the bed
Movement detection
threshold set too low
Increase VariZone patient movement
detection threshold setting
Errors in indicated patient
weight
Deck obstructed Check to ensure the deck is not
touching furniture, curtains, cables,
etc.
Check to ensure that weight has not
been added to the bed without using
the auto compensation function.
Raise the bed from its lowest position.
Nurse call function not
working
Nurse call cable not
connected or wrong type
Check to ensure cable is of correct
type and properly connected
Backrest does not lower
using the manual CPR
backrest release handle
Mis-adjustment of the CPR
backrest release cable.
Pull CPR release handle and push the
backrest down to initiate lowering