Arlo Go 2 - Addressing Camera Offline Status

67Troubleshooting
Arlo Go 2 LTE/WiFi Security Camera
User Manual
Update the Go 2 Camera rmware manually
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera that you want to update.
4. Tap Device Info > Firmware > Update.
WARNING: Do not release the camera from its housing or remove the battery while
your Arlo camera is updating and installing rmware. Wait until the rmware update is
complete.
If you turned o your Arlo Go 2 Camera’s LED in the camera settings, the LED does not blink
to show that a rmware update is in progress. While the LED is turned o, always make sure
that you can view your camera live from the Arlo app or a web browser before interrupting
power to the camera. If you remove the battery or otherwise interrupt power while a rmware
update is in progress, your camera might become unusable.
The camera’s LED blinks amber and blue while the rmware is downloading and installing.
Aer the rmware is installed, the camera restarts and the LED is o. When the LED lights
again and the pattern stops changing, your camera is available to stream.
Go 2 Camera is oline
If your Go 2 Camera was working before and now is oline, try to identify where the problem
is coming from.
• Check the Status LED on your Go 2 Camera. See Check the LED on page 11.
• Verify whether your Go 2 Camera is set up for LTE only or LTE/WiFi. Arlo Go 2 is designed to
work with either LTE or WiFi connectivity. For more information, see Control whether your
Go 2 Camera connects to mobile or WiFi on page 19.
If your camera is set up for LTE only, make sure the mobile broadband account for the SIM
in your Go 2 Camera is still active. If your camera is set up for LTE/WiFi, make sure that
either your WiFi network is in range and available or the cellular coverage is available.
• To troubleshoot a mobile broadband connection, see Optimize mobile broadband
connectivity for your Go 2 Camera on page 12.