PRELIMINARY
USER MANUAL
Ascom i63 VoWiFi Handset
Troubleshooting
15 Troubleshooting
This section contains information on how to solve common operational problems, and warnings you may
receive.
Go through the following lists if you encounter any problems. If this checklist does not solve the problem,
contact your system administrator.
If others have similar problems, there may be a system error.
Fault Probable cause Action or comment
No network
The handset beeps once a
minute (for max 30 minutes) in a
low tone, followed by a high tone
(if enabled, the vibrator also
follows the beeps).
The handset has lost connection
and is in one of the following
states:
• No network
• No access
• Voice only
• Messaging only
Acknowledge the dialog window
or press the mute button (the
later keeps the dialog window
visible).
It is possible to configure the
beep to Sound off or Sound
once (for each new state).
Contact the system administrator.
When leaving a bad
state for another bad
state, the dialog window
reopens, and the beep
sounds again (if
enabled).
No display
• The battery level is low.
• The screen saver is set to
Black also in call.
• The handset is defective.
Charge the battery
Change the screen saver setting
(Display → Screen saver)
Contact the system administrator.
No ringing The sound off icon is on, or ring
volume set to silent, or the
handset is defective.
Long press the Sound off key or
Mute button, or increase volume,
or contact the system
administrator.
Unable to mute handset by long
pressing Sound off key/Mute
button.
Unable to set the ring volume to
Silent.
Handset, with In Charger →
Other actions → Sound off
enabled, is not muted when
placed in charger.
A handset restriction preventing
the user to silence the handset.
Enable the parameter Prevent
silent, see Configuration Manual,
Ascom i63 VoWiFi Handset, TD
93300EN.
TD 93289EN / / Ver. 88
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