Astoria 2GR - Malfunctions and solutions table

USER manual 57 of 216
English
Malfunctions and solutions table
Problem Cause Action
NO MACHINE POWER The machine is switched off. Turn on the machine.
NO WATER IN THE
HEATING UNIT
The water mains valve is shut off. Open the water mains valve.
TOO MUCH WATER IN
THE HEATING UNIT
Electrical system or hydraulic system fault. Turn off the machine and call out the Technician.
STEAM IS NOT COMING OUT
OF THE STEAM NOZZLES
• The nozzle sprayer is clogged.
• The machine is switched off.
• Clean the steam nozzle sprayer.
• Turn on the machine.
STEAM NOZZLES RELEASE
WATER
OR STEAM MIXED WITH WATER
Electrical system or hydraulic system fault. Turn off the machine and call out the Technician.
NO BEVERAGES ARE
BEING DISPENSED
• The water mains valve is shut off.
• The coffee has been ground too nely.
• Open the water mains valve.
• Adjust the coffee grind.
WATER IS LEAKING
FROM THE MACHINE
• The tray is not draining.
• The drain pipe is broken, has detached, or the
water ow is obstructed.
• Check the sewer drain.
• Check and restore the drain pipe connection to
the tray.
THE COFFEE IS TOO HOT
OR TOO COLD
Electrical system or hydraulic system fault. Turn off the machine and call out the Technician.
COFFEE DISPENSING
TOO FAST
The coffee has been ground too coarsely. Adjust the coffee grinder.
COFFEE DISPENSING
TOO SLOWLY
The coffee has been ground too nely. Adjust the coffee grind.
THE COFFEE GROUNDS
ARE WET
• The dispensing group is dirty.
• The dispensing group is too cold.
• The coffee has been ground too nely.
• The coffee is too old.
• Wash the group with the blind lter.
• Wait for the group to fully heat up.
• Adjust the coffee grind.
• Replace with fresh coffee.
THE GAUGE INDICATES A
NON-CONFORMING PRESSURE
Hydraulic system fault. Turn off the machine and call out the Technician.
COFFEE GROUNDS
FOUND IN CUPS
• The lter holder is dirty.
• The lter holes are worn.
• The coffee has not been ground evenly.
• Clean the lter holder.
• Replace the lter.
• Adjust the grind as appropriate.
THE CUP IS DIRTY WITH
COFFEE SPLASHES
• The coffee has been ground too coarsely.
• The lter's edge is damaged.
• Adjust the coffee grind.
• Replace the lter.
• ALL THE PUSH BUTTON
PANEL LEDS ARE FLASHING
(SAE version)
• TIME-OUT LED SWITCHED ON
(AEP version)
After a few minutes the water stops being auto-
matically lled.
• The timeout device has cut in.
• There is no water in the mains.
• Turn the machine off and then back on.
• Open the water mains valve.