Avaya 9601 - Chapter 9: Customizing 9600 Series IP Deskphones; Avaya Aura Call Center Elite Features

Chapter 9: Customizing 9600 Series IP
Deskphones
Avaya Aura
®
Call Center Elite features
The 9600 SIP software supports Avaya Aura
®
Call Center Elite features on 9600 Series IP
Deskphones models 9608, 9608G, 9611G, 9621G, 9641G, and 9641GS. The Avaya Aura
®
Call
Center Elite features are not supported on the 9601 deskphones Avaya Aura
®
Call Center Elite 6.2
is the minimum requirement to support the following Call Center Elite features:
• Agent login/logout
• After call work
• Auxiliary work
• Auto and Manual in
• CC-Info agent event package
• Third party MWI
• Stroke counts
• Call work codes
• Display active VDN name
• VuStats
• Accept and display ASAI UUI information
• Forced logout override
• Supervisor assist
• Service observe
• QStats
• Interruptible AUX work
For detailed information on all the Call Center features, see Using Avaya 96X1 SIP Agent
Deskphones with Avaya Aura
®
Call Center Elite, and Administering Avaya Aura
®
Call Center Elite,
available on the Avaya support Website
www.avaya.com/support.
You can assign the Call Center button features through PPM. The system displays these buttons in
the Feature screen, button module, Quick Touch Panel, Phone screen, and the Home screen.
106 Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP August 2015
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