Avaya 9601 - Call Treatment in a Logged out State and Busy Call Appearances; Customizing Ring Tones

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• Outgoing Calls

• Instant Messages

The user can get information about the Caller ID, Caller number, time and date of the call, and call

duration.

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Call treatment in a logged out state and busy Call Appearances on page 98

Call treatment in a logged out state and busy Call Appearances

If a deskphone gets a call when all Call Appearances are busy, the deskphone does not display the

incoming call, but the deskphone records the call as a missed call and displays it on the History

screen.

If a deskphone gets a call when the user is not logged in, the system saves the incoming call in a

database. When the user logs in again, the deskphone displays the previous call log and the calls

received in the logged out state.

You need to configure the Call Log feature through System Manager. The Call Log feature has the

following limitations:

• The Call Log feature is available only when the deskphone is connected to the primary Session

Manager.

• When a user logs into multiple devices through the Mulitple Device Access (MDA)

configuration, the History screens might not be synchronized between devices. If the user

deletes Call Logs from the History screen in one MDA device, the other MDA devices might not

clear the Call Logs from the History Screen.

• If the user disables the Call Log feature locally on the deskphone, call logs are stored on the

server. When the user enables the Call Log feature, all call logs might show up.

• The deskphone does not display the Group Page calls with the name of the initiator of the

Group Page, but with the name Group Page.

• Calls that come to deskphones that are redirected might not show the complete set of History

details.

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