Message Cause/Resolution
RESOLUTION: Use static addressing to specify a router address, or
change administration on DHCP, as indicated in the Avaya one-X™
Deskphone H.323 Administrator Guide.
Call Error
CAUSE: The user was on a call when the connection to the
gatekeeper went down, perhaps due to a network outage or a
gatekeeper problem. The telephone attempted to automatically
register with the same, or another, gatekeeper, but the responding
gatekeeper had no record of the call.
RESOLUTION: Wait for the call to end, and if the telephone does not
automatically register, restart the telephone.
Connecting...
CAUSE: The telephone is attempting to establish a TCP connection
with the call server. A resource needed to establish the connection
might not be available or the 10 second buffer on switch-related
actions might have expired.
RESOLUTION: Allow the telephone to continue TCP connect
attempts.
Contacting
call server...
CAUSE: The telephone has rebooted successfully and is moving on
to attempt to register with the call server.
RESOLUTION: Allow the telephone to continue.
DHCP: CONFLICT
* to program
CAUSE: At least one of the IP Address offered by the DHCP server
conflicts with another address.
RESOLUTION: Review DHCP server administration to identify
duplicate IP Address(es).
DHCPv6
Failure: (with
message)
CAUSE: A Reply message was received with a Status Code option
that contains a status-code of 1 (UnspecFail) or a Reply message was
received in response to a Renew or Rebind message with a Status
Code option containing a status-code value other than 0 (Success) or
5 (UseMulticast).
RESOLUTION: In the first case, DHCPv6 will be restarted. If this
message is the result of a status-code value other than 1 or 5,
IPADDV6 will be set to null; if dual-stack operation is enabled the
phone will also cease use of its IPv4 address and IPADD will be set
to null, and DHCP operation will proceed.
Discover
aaa.bbb.ccc.ddd
CAUSE: The telephone is attempting to find a DHCP server, and the
user is allowed to view IP Addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If there is not supposed to be a DHCP
server, you must “break into” the Discovering process and use static
addressing. See
Changing IP address information on page 42. To
break into the Discovering process, press the # button, and when you
see the “100Mbs” or “10Mbs” message, quickly press the * (asterisk)
button.
Discovering... CAUSE: The 96xx deskphone is attempting to find a DHCP server and
the user is not allowed to view IP Addresses.
Installation error and status messages
H.323 Installation & Maintenance Guide R6.1 May 2011 71
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