Message Cause/Resolution
RESOLUTION: The telephone was attempting to access a network
resource (DHCP server, HTTP server, or the call server) and was not
successful. Check the resource being called upon for its availability.
If the resource appears operational and properly linked to the network,
verify that addressing is accurate and that a communication path
exists in both directions between the telephone and the resource.
System Error
CAUSE: The call server has an unspecified problem.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Undefined
Error
CAUSE: The call server has rejected registration for an unspecified
reason.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Updating: DO
NOT UNPLUG THE
TELEPHONE
CAUSE: The telephone is updating its software image.
RESOLUTION: Allow the telephone to continue.
Waiting for
LLDP
CAUSE: No File Server and/or Call Server has been administered, so
the telephone is expecting to get the missing data via LLDP.
RESOLUTION: Administer the missing data by one of the following
methods: statically, dynamically in DHCP, in the 46xxsettings file (for
Call Server addresses), or by LLDP. For more information, see LLDP
Troubleshooting on page 80.
Wrong Set Type
CAUSE: The call server does not recognize the set type.
RESOLUTION: Ensure the call server is properly administered to
expect the appropriate telephone for the IP Address and extension.
Operational errors and status messages
The table below identifies some of the possible operational problems that might be
encountered after successful 9600 Series IP Deskphone installation. The user guide for a
specific telephone model also contains troubleshooting for users having problems with specific
IP telephone applications. Most of the problems reported by deskphone users are not likely to
be problems with the telephone itself. Problems are more likely LAN-based, where Quality of
Service, server administration, and other issues can impact end-user perception of IP
telephone performance.
Troubleshooting
74 H.323 Installation & Maintenance Guide R6.1 May 2011
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