Condition Cause/Resolution
Administrator Guide, are accurately specified
in the 46xxsettings file.
User data disappeared when the user
logged off one telephone and logged into
another telephone.
CAUSE: The second telephone is unable to
access the backup file.
RESOLUTION: Verify that the first telephone
created a backup file by checking that the
appropriate administration was done in
accordance with Chapter 7 of the Avaya one-
X™ Deskphone H.323 Administrator Guide.
Then verify that the second telephone is
administered to retrieve data from the same
location as the first telephone. Again, check
that the appropriate administration was done in
accordance with Chapter 7 of the Avaya one-
X™ Deskphone H.323 Administrator Guide.
Finally, verify that the HTTP/HTTPS server on
which the backup file is located is operational
and accessible from the second telephone.
The user reports button module buttons
are not labeled when they should be.
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
The user reports
personalized
labels cannot be
placed on the
button module’s
buttons,
AND the user has
tried using the
Program AD button
feature.
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
AND the user has
tried using the
Personalize Labels
option on the
telephone.
CAUSE: The user has been pressing the
button module button to indicate which button
to relabel.
RESOLUTION: The user should use the list
displayed on the telephone, scroll to highlight
the desired button label, and press either OK
or the corresponding line button.
The user reports
inability to access
Contacts or
backed-up Call
Log entries, or
user options.
AND the user is
registered via a USB
login.
CAUSE: The telephone is working as
designed.
RESOLUTION: Remove the USB device and
log in locally.
The user reports
that pressing “My
Pictures” causes
the default (Avaya)
or administered
(custom)
AND the user is
registered via a USB
login.
CAUSE: One or more files in the USB pictures
directory are not in proper .jpg format or are too
large for the given telephone to display.
RESOLUTION: Check the file format and verify
that height/width limits as specified in the User
Guide are followed.
Operational errors and status messages
H.323 Installation & Maintenance Guide R6.1 May 2011 79
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