installed on the device from any sources, including “Aurora Store”. See also Third-
Party Products Disclaimer section in this document.
• The Google Play Store™ and the Google Mobile Services™ Framework are not natively
installed or supported on this device. Some third-party apps may not be able work
properly without these services. See “How to Install Google Apps on CU360”
• Avaya products cannot certify against all third-party applications, as versions, deployment
options, and other factors create many variations and complex interactions.
• Customers may deploy third-party and Anti-Virus/Malware software alongside the Avaya
product with the following disclaimers:
o Customer deploys third-party applications at their own risk.
o Customer is responsible for testing prior to deployment.
o Customer is responsible for ensuring there are no TCP/UDP port conflicts and
other protocol conflicts.
o Customer is responsible for ensuring adequate hardware is available to meet
the requirements of both the Avaya applications and third-party applications.
o Customer is responsible for monitoring performance of the OS and
applications, including these symptoms of performance degradation:
- Missed or excessive alarms.
- Dropped remote access sessions.
- Slow user interface response.
The below list includes some of the more relevant third-party apps that are often used with CU360.
For further information please refer to the local Avaya sales representative.
For proper functioning, most of the third-party apps required Google Framework Services installed
in the CU360. Please refer to “How to Install Google Apps on CU360”.
• Used for Split & Share and as standalone
o Microsoft Office Excel
o Microsoft Office Word
o Microsoft Office PowerPoint
o VLC
o Dropbox
• Used as standalone
Avaya CU360 App must be minimized or hidden, as below Apps require exclusive use of the
audio/video peripherals. Please do not close the Avaya CU360 App as it restarts automatically.
o BlueJeans
▪ NOTE: Bluejeans is supported both using the native Bluejeans App and
connecting to the Bluejeans SIP gateway with the CU360 native App.
o WebEx. Screen sharing from native WebEx App is enabled with Premium Account.
▪ NOTE: WebEx is supported both using the native WebEx App and connecting
to the WebEx SIP/H323 gateway with the CU360 native App.
o Microsoft Skype for Business. Please visit this link https://docs.microsoft.com/en-
us/skypeforbusiness/plan-your-deployment/clients-and-devices/mobile-feature-
comparison to check the SfB features available on Android.
o Microsoft Teams. Mobile Application Management / MAM for the Microsoft Teams
app must be configured if required by your company. This means that the Teams app
could require MS InTune Company Portal app to be installed on the device and
registered to an InTune server first (provided by the customer), if your company policy
enabled it. If your company policy requires the device to be encrypted, some
functionalities of the device could be limited.
o Zoom. To check the features currently available on the Android App of Zoom please
visit the following links
▪ https://support.zoom.us/hc/en-us/articles/360027397692-Desktop-Client-and-
Mobile-App-Comparison
▪ https://support.zoom.us/hc/en-us/articles/201362153
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