Configuring User Voicemail Email
Procedure
1. Open IP Office Manager and receive the system configuration.
2. In the left navigation pane, click User.
3. Select the individual user.
4. Click the Voicemail tab.
5. In the Voicemail Email field, enter the user's email address.
6. In the Voicemail Email section, click one of the following radio buttons:
• Off — Don't send email alerts for new messages. Users can select this themselves by
dialing *03.
• Copy — Send a copy of each new message received to the user's email address.
User's cannot select this mode themselves.
• Forward — Forward each new message received to the user's email address, deleting
the message from their mailbox. Users can select this themselves by dialing *01.
• Alert — Send an email alert for each new message received. Users can select this
themselves by dialing *02.
7. Click OK to save the changes.
8. Select File > Save Configuration to merge the changes back to the system.
Related links
Configuring voicemail email integration on page 24
Announcements
Announcements are played to callers waiting to be answered. For a hunt group, this includes both
callers ringing at an agent and still queued.
• If no voicemail channel is available for an announcement, the announcement is not played.
• Calls can be answered during the announcement.
• If a call is rerouted to a hunt group's Night Service Destination or Out of Service
Destination, the announcements settings of the new destination are applied.
• If a call overflows, the announcements of the original group are still applied, not those of the
overflow group.
• For announcements configured for hunt groups to be used effectively, the hunt group's
Voicemail Answer Time must be extended or Voicemail On must be unselected.
User mailbox configuration
September 2020 Embedded Voicemail Installation 26
Comments on this document? infodev@avaya.com
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