Transferring a SoftConsole call using speed dial
Procedure
1. During a call that you want to transfer to the auto attendant click Hold to place the call on
hold.
2. Click the BLF Group tab.
3. Click the speed dial created for the auto attendant.
4. Click Complete Transfer to transfer the held caller.
Short codes
The Auto Attendant short code feature can be used to connect to a particular auto attendant. The
Telephone Number field takes the form AA: followed by the auto attendant service name.
Once a short code for a particular auto attendant has been created, callers can be transferred.
Example
In this example, dialing *98 connects the user with the auto attendant named Example.
Field Contains…
Code *98
Feature Auto Attendant
Telephone Number “AA:Example”
Line Group Id 0
Related links
Transferring calls to an auto attendant on page 50
Transferring calls using short codes on page 52
Transferring calls using short codes
Procedure
1. Press TRANSFER.
2. Dial the auto attendant short code.
3. Press TRANSFER again to complete the process.
Related links
Short codes on page 52
Auto attendant configuration
September 2020 Embedded Voicemail Installation 52
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