External callers to the auto attendant who select the right option are asked to enter the
mailbox number and then the mailbox access code. If entered correctly, they can collect
messages.
Related links
Auto attendant configuration on page 44
Dial By Name
The Dial By Name feature can be selected as an auto attendant option. Callers selecting this
option are asked to dial the name they require and then press #. The recording name prompts of
matching users are then used to allow the caller to make their selection.
The name order (First then last or Last then First) is set through the Dial by Name Match
Order setting in the auto attendant on the Auto Attendant tab.
The name used for matching is taken from the user's configuration within the IP Office
configuration. The Full Name is used if set, otherwise the Name is used.
Users are excluded from Dial By Name if they:
• Are marked as Ex Directory (User > User) in the IP Office configuration.
• Do not have a recorded mailbox name prompt. They can record their own name by dialing
*05 after accessing their mailbox.
The Dial By Name feature assumes that a standard ITU lettered dialing pad is being used.
How Dial By Name works
1. The caller gets a prompt to dial the name they require and then press #.
For example, dialing 527 matches names starting with JAS (for example “Jason”) and KAR
(for example “Karl”).
Callers can also press *# to exit without making a selection.
2. If no matches are found, the caller is given the option to retry.
3. If 10 or less matches are found, the matching mailbox name greetings are played as part
of a selection list.
For example, “Press 1 for …”, “Press 2 for …”, “Press 3 for …”, etc.
Auto attendant configuration
September 2020 Embedded Voicemail Installation 54
Comments on this document? infodev@avaya.com
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