Announcements
Announcements are played to callers waiting to be answered. For a hunt group, this includes both
callers ringing at an agent and still queued.
• If no voicemail channel is available for an announcement, the announcement is not played.
• Calls can be answered during the announcement.
• If a call is rerouted to a hunt group's Night Service Destination or Out of Service
Destination, the announcements settings of the new destination are applied.
• If a call overflows, the announcements of the original group are still applied, not those of the
overflow group.
• For announcements configured for hunt groups to be used effectively, the hunt group's
Voicemail Answer Time must be extended or Voicemail On must be unselected.
• For announcements configured for users to be used effectively, the user's No Answer Time
must be extended or Voicemail On must be unselected.
Related links
Hunt group mailbox configuration on page 36
Configuring announcements on page 27
Recording announcements using short codes on page 28
Configuring announcements
Procedure
1. Open IP Office Manager and receive the IP Office configuration.
2. In the left navigation pane, do one of the following:
• To configure an announcement for a user, click User.
• To configure an announcement for a hunt group, click Hunt Group.
3. Click the Announcements tab.
4. Set the fields to the appropriate values. See
Announcement settings on page 27 for more
information.
5. Click OK to save the changes.
6. Select File > Save Configuration to merge the changes back to the system.
Related links
Announcements on page 26
Hunt group mailbox configuration
September 2020 Embedded Voicemail Installation 42
Comments on this document? infodev@avaya.com
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