Avaya IP Office IP500 V2 - Hunt group mailbox configuration

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Chapter 4: Hunt group mailbox

configuration

Embedded voicemail creates a mailbox for each hunt group on the system. Calls are sent to the

mailbox when the group’s Voicemail Answer Time is exceeded..

This chapter describes how to configure the group mailbox through the hunt group settings in IP

Office Manager. A group mailbox can also be configured through the mailbox and system short

codes (see the IP Office Embedded Voicemail User Guide for more information).

Hunt group mailbox features include:

• Message Waiting Indication – By default there is no message waiting indication to any user

for hunt group messages. Users must be configured individually. For more information, see

Configuring Message Waiting Indication on page 32.

• Mailbox access – By default there is no mailbox access to hunt group mailboxes to collect

messages. Users assigned hunt group message waiting indication may also gain access

depending on their phone type. Otherwise an access short code must be created for the hunt

group. For more information, see

Hunt group mailbox access on page 40.

• Ringback – Embedded voicemail can be set to ring the user whenever they have new

messages in a hunt group mailbox for which they receive message waiting indication. This

ringback is triggered after the completion of a call at the user's extension.

• Voicemail on or off – Sending calls to the group's mailbox can be switched off. Note however

that this does not stop other methods of leaving messages directly in the mailbox.

• Access code – An access code can be assigned to the mailbox. Anyone accessing the

mailbox must first enter this code before they can collect messages. The access code can be

reset by the user once they are in the mailbox.

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