Contents
Chapter 1: IP Office Embedded Voicemail.............................................................................. 8
Mailbox features...................................................................................................................... 8
Embedded Voicemail Summary................................................................................................ 9
Languages supported.............................................................................................................. 9
Fallback Language Operation................................................................................................. 11
Chapter 2: Installing Embedded Voicemail.......................................................................... 13
Embedded Voicemail task worksheet...................................................................................... 13
Checking and Uploading Prompts........................................................................................... 14
Checking the prompt sets................................................................................................. 14
Uploading additional language prompts............................................................................. 15
Reloading language prompts............................................................................................ 15
Transferring the prompt files using IP Office Manager......................................................... 16
Configuring Embedded Voicemail........................................................................................... 16
Memory card removal............................................................................................................ 17
Shutting down a memory card using Manager................................................................... 18
Shutting down a memory card using System Status........................................................... 18
Memory card startup.............................................................................................................. 19
Starting up a memory card using Manager........................................................................ 19
Starting up a memory card using System Status................................................................ 19
Chapter 3: User mailbox configuration................................................................................. 20
Changing a user's voicemail configuration............................................................................... 21
User Voicemail Settings......................................................................................................... 22
Configuring voicemail email integration................................................................................... 24
Configuring System SMTP Support................................................................................... 25
SMTP tab field descriptions.............................................................................................. 25
Configuring User Voicemail Email..................................................................................... 26
Announcements.................................................................................................................... 26
Configuring announcements............................................................................................. 27
Announcement settings................................................................................................... 27
Recording announcements using short codes.................................................................... 28
Using pre-recorded names, greetings and announcements....................................................... 29
Converting pre-recorded files........................................................................................... 30
Transferring Recordings to Embedded Voicemail............................................................... 31
Other Mailbox Message Waiting Indication.............................................................................. 31
Configuring Other User Message Waiting Indication........................................................... 32
Configuring Hunt Group Mailbox Message Waiting Indication.............................................. 32
Editing a User's Trusted Locations.......................................................................................... 33
Visual Voice.......................................................................................................................... 34
Configuring a Visual Voice button..................................................................................... 34
September 2020 Embedded Voicemail Installation 5
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