Recording Prompts on page 49
Routing incoming calls to an auto attendant on page 49
Transferring calls to an auto attendant on page 50
Using an auto attendant to access voicemail on page 53
Dial By Name on page 54
Recording Caller Consent on page 55
Using pre-recorded names, greetings and announcements on page 29
Creating an auto attendant
About this task
This task is an example to setup an auto attendant for Embedded Voicemail. In this context, the
auto-attendant must provide callers the option to press 0 for reception that is hunt group 200 or 1
for sales that is hunt group 301.
Procedure
1. Open IP Office Manager and receive the IP Office configuration.
2. In the left navigation pane, right-click Auto Attendant and select New.
3. In the Auto Attendant tab, complete the fields as appropriate. See Auto Attendant tab field
descriptions on page 46 for more information.
4. Click the Actions tab to define the actions available to callers depending on which DTMF
key they press. Then do the following:
a. To define the auto attendant action when the 0 key is pressed, click the row that
begins with 0.
b. Click Edit.
c. In the Action drop-down box, select the appropriate action.
d. In the Destination drop-down box, select the appropriate destination.
e. Click OK.
f. Repeat the steps above for each key that requires a definition for this auto attendant.
5. Click OK to save the auto attendant. Note the short codes shown in the Auto Attendant
tab.
6. Select File > Save Configuration to save the changes back to the system.
7. To record prompts for the auto attendant using the short codes created, see
Prompt
recordings on page 49.
Related links
Auto attendant configuration on page 44
Auto Attendant General Settings on page 46
Creating an auto attendant
September 2020 Embedded Voicemail Installation 45
Comments on this document? infodev@avaya.com
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