Server (ADS). SLA Mon
™
server controls the SLA Mon
™
agents to execute advanced diagnostic
functions, such as:
• Endpoint Diagnostics
- The ability to remotely control IP phones, to assist end users with IP phone configuration
and troubleshooting.
- The ability to remotely generate single and bulk test calls between IP phones.
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and
diagnose IP phone network traffic.
• Network Monitoring
- The ability to monitor multiple network segments for performance in terms of packet loss,
jitter, and delay.
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.
Making a priority call
About this task
Use the Priority Calling feature to provide a special type of call alerting between internal telephone
users, including the attendant. The called party hears a distinctive ringing when the calling party
uses Priority Calling.
Procedure
1. Before dialing, gain access to the Features screen.
2. If necessary, scroll down to Priority Call and press OK or just press the corresponding line
button.
3. Enter the extension you want to call.
4. Press Enter or OK to immediately start dialing the priority call to that extension, where the
call appearance will show the incoming call as a priority call.
Interrupting a call with a whisper page
About this task
Use this procedure to make an announcement to a person on another extension who is active on
a call. The person who is paged can only hear the announcement.
Before you begin
Ensure that the feature is activated by the administrator.
Procedure
1. Press Main menu, and scroll to Features.
Advanced features
May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup 38
Comments on this document? infodev@avaya.com
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