Tracing a malicious call
About this task
Use this feature to trace a malicious call. Activating Malicious Call Tracing (MCT Act) alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious calls
and there is an attendant or controlling user to oversee the trace.
Procedure
1. During an active call, access the Features menu.
2. To start a trace, scroll to Malicious call trace, and press one of the following:
• Select
• Corresponding line button
An alerting tone or flashing LED signifies the trace is active. Hanging up deactivates MCT
Act.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can use Malicious Call Trace . Before using the Malicious Call
Trace feature, you must understand and comply with these laws.
Precedence call
You can override other calls by making a priority call with precedence . You can manually dial the
extension number or select the extension from Contacts or Recents. The precedence level is
valid for only one call session. The call precedence levels are :
• FO: Flash Override. Highest precedence.
• FL: Flash.
• IM: Immediate.
• PR: Priority.
• Routine: Lowest precedence. Routine is highlighted on the call session line if no call is made
within five minutes.
You can start a precedence call from Busy Indicator and Bridged Appearance, but not from the
Team button.
Making a precedence call by using Main menu
Procedure
1. Press Main menu.
2. Scroll to Applications, and press Select.
Features
May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup 49
Comments on this document? infodev@avaya.com
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