Avaya J169 - Chapter 5: Redirecting Calls

Procedure
1. While on an active call, press Transfer.
The phone displays the Enter transfer destination screen.
2. Do one of the following:
• Dial the number to which you want to transfer the call.
• If the recipient’s call is on hold, press Held call.
• Call the person from the Contacts or Recents.
The first call is put on hold, and the recipient’s phone starts ringing.
3. After the recipient answers your call, press Complete.
The phone transfers the call to the selected number.
Making an unattended transfer
About this task
Use this procedure to transfer an active call without establishing a call with the call-transfer
recipient.
Procedure
1. While on a call, press Transfer.
The phone displays the Enter transfer destination screen.
2. Do one of the following:
• Dial the number to which you want to transfer the call.
• If the recipient’s call is on hold, press Held call.
• Call the person from the Contacts or Recents.
The first call is put on hold, and the recipient’s phone starts ringing.
3. Press Complete.
The phone transfers the call to the selected number.
Making a blind transfer
About this task
Use this procedure to transfer an active call to an attended or unattended call-transfer recipient.
Before you begin
Ensure that the blind transfer feature is activated by your administrator.
Procedure
1. While on a call, press Transfer.
The phone displays the Enter transfer destination screen.
Features
May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup 45
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