Shared control
With the Shared Control feature, you can operate phones from the Avaya Workplace Client client
and use high quality audio of the phone. Shared control is supported on all the Avaya J100 Series
IP Phones models.
Phones must be registered with Avaya Aura
®
to establish a shared control connection. When you
log in to your phone and Avaya Workplace Client in the shared control mode, you can control the
phone through Avaya Workplace Client. A shared control session might not be established if
multiple devices are registered to the same user, depending on the client implementation.
The Shared Control feature must be activated by the administrator and configured on Avaya
Workplace Client.
Note:
This feature is available only in Avaya Aura
®
environment.
You can perform the following tasks on the Avaya J100 Series IP Phones:
• make a call
• answer a call
• place and resume a call on hold
• mute and unmute a call
• call transfer
• conference
Notifications
You will get the following messages on your e-Phone screen after the phone is configured or
disconnected from Avaya Workplace Client:
• Shared Control is active
• Shared Control is inactive
For information on installing and configuring Avaya Workplace Client, see Planning for and
Administering Avaya Workplace Client for Android, iOS, Mac, and Windows and Using Avaya
Workplace Client for Android, iOS, Mac, and Windows at
https://support.avaya.com/.
Tracing a malicious call
About this task
Use this feature to trace a malicious call. Activating Malicious Call Trace (MCT Act) alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious calls
and there is an attendant or controlling user to oversee the trace.
Advanced features
April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura
®
100
Comments on this document? infodev@avaya.com
To Next Page
Loading...
