Avaya J189 - Chapter 1: Introduction; Purpose

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Chapter 1: Introduction

Purpose

This document describes the features of the Avaya J189 IP Phone and also provides instructions

on how to use this phone.

This document is for end users.

April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura

®

12

Comments on this document? infodev@avaya.com

Table of Contents

Default Chapter6
- Table of Contents6
Chapter 1: Introduction12
- Purpose12
Chapter 2: Avaya J189 Phone Overview13
- Phone Overview13
Chapter 3: Getting Started21
- Entering the Provisioning Details21
- Identifying the Device Type During Phone Boot-Up22
- Logging in to Your Phone22
- Logging out of Your Phone23
- Locking Your Phone23
- Unlocking Your Phone24
- Setting the Network Mode24
  - Setting the Network Configuration25
  - Connecting to a Wi-Fi Network26
Chapter 4: Navigation28
- Cursor Navigation28
  - Navigation Cluster28
- Text Input29
- Line Keys29
- Main Menu30
- General Phone Icons30
- Presence Icons32
- Multiple Level Precedence and Preemption Icons33
- Bluetooth Icons34
- Wi-Fi Icons34
Chapter 5: Handling Incoming Calls35
- Answering a Call35
- Answering a Call When on Another Call35
- Ignoring a Call36
- Declining a Call36
Chapter 6: Handling Outgoing Calls38
- Making a Call by Using the Manual Dial Mode38
- Making a Call by Using the Auto-Dial Mode38
- Redialing a Number39
- Making a Call by Using Speed Dial39
- Making a Call from the Local Сontacts List40
- Making a Call from the Corporate Database Сontacts List40
- Making an International Call40
- Emergency Call41
  - Making an Emergency Call41
Chapter 7: Call-Related Features42
- Muting and Unmuting a Call42
- Placing a Call on Hold and Resuming the Call42
Chapter 8: Managing Contacts43
- Adding a New Contact43
- Adding a Contact from the Recents List44
- Editing a Contact44
- Doing a Quick Search for a Contact44
- Viewing the Contact Details45
- Searching for a Contact46
- Combining Contacts46
- Deleting a Contact47
- Creating a Local Сontacts Group47
- Adding a Contact to the Local Group48
- Removing a Contact from the Local Group48
- Assigning a Ringtone to a Contact49
- LDAP Directory49
  - Setting LDAP Directory as the Contact Search Source50
  - Searching LDAP Contacts50
Chapter 9: Presence52
- Viewing the Presence Status of Your Contacts52
- Changing Your Presence Status52
- Redirecting Calls When Do Not Disturb Is Active53
Chapter 10: Do Not Disturb and Call Forwarding55
- Do Not Disturb55
  - Activating and Deactivating Do Not Disturb55
- Call Forwarding56
  - Forwarding a Call to Another Extension56
  - Setting Enhanced Call Forwarding57
- Call Forwarding to Your Cell Phone Using EC50059
- Extending a Call to Your Cell Phone59
Chapter 11: Managing Recents60
- Call Log60
- Making a Call from Recents60
- Viewing the Recents Details60
- Deleting a Call Record from Recents61
- Clearing the Recents List62
Chapter 12: Managing Conference Calls63
- Adding a Person to an Active Call63
- Adding a Person on Hold to a Conference Call63
- Putting a Conference Call on Hold and Resuming a Call64
- Dropping or Disconnecting the Last Participant from a Conference Call64
- Viewing the Details of a Conference65
Chapter 13: Team Button66
- Answering an Active Call on a Monitored Extension67
- Viewing the Status of Monitored Stations67
- Speed Dialing to a Monitored Extension67
- Transferring a Call to a Monitored Phone68
- Monitoring Other Extensions at a Glance69
Chapter 14: Advanced Features70
- Accessing the Features Screen70
- Active Call Shortcut Keys70
  - Making a Call Transfer with a Shortcut Key71
  - Making a Conference Call with a Shortcut Key71
- Activating the Screen Saver72
- Automatic Callback72
  - Setting up Automatic Callback72
- Autodialing a Pre-Assigned Number73
- Blocking Your Extension from Displaying During Calls73
- Bridged Call Appearance74
  - Making a Call on a Bridged Line74
  - Answering a Bridged Line Call74
  - Joining a Call on a Bridged Line75
- Busy Indicator75
  - Busy Indicator Icons and LED Indication75
  - Busy Indicator Call Operations76
  - Call Transfer to a Monitored User77
- Calendar78
  - Accessing Calendar78
  - Configuring the Microsoft Exchange Server Calendar78
  - Reviewing Your Calendar Event79
- Calling in Your Intercom Group80
- Call Parking80
  - Parking a Call81
  - Unparking a Call81
- Call Pickup81
  - Answering a Call for a Call Pickup Group Member82
  - Answering a Call in the same Call Pickup Group82
  - Answering a Call Using the Extension Number83
- Call Recording83
  - Recording a Call83
- Call Transfer84
  - Making a Consultative Transfer84
  - Making a Blind Transfer84
- Crisis Alert Station85
  - Acknowledging the Crisis Alert86
  - Emergency Caller Information86
  - Stopping the Crisis Alert87
  - Acknowledging the Crisis Alert after an Error in the First Acknowledgment87
- Displaying Your Extension on Outgoing Calls88
- Excluding Others from Bridging on to Your Call88
- Hunt Group Busy88
  - Using Hunt Group Busy89
- Interrupting a Call with a Whisper Page89
- Limit Incoming Calls90
  - Activating Limit Incoming Calls90
  - Deactivating Limit Incoming Calls90
- Long-Term Acoustic Exposure Protection91
  - Configuring Long Term Acoustic Protection91
- Multiple Device Access92
  - Handling Calls and Conferences Using Multiple Device Access92
- Using URI Dialing to Make a Call93
- Making a Priority Call93
- Multicast Paging94
  - Sending a Multicast Page94
- No Hold Conference95
  - Adding a Participant to no Hold Conference95
- Precedence Call96
  - Making a Precedence Call by Using the Main Menu96
  - Making a Precedence Call by Using Dial Plan Configuration96
- Pre-Configuration of Keys97
- Service Observe97
  - Activating Service Observe98
  - Deactivating Service Observe98
  - Assisting an Agent on an Observed Call99
- SLA Mon99
- Shared Control100
- Tracing a Malicious Call100
- Using a Guest Login101
- WML Browser102
  - Accessing the WML Browser102
Chapter 15: Using USB Devices103
- Viewing USB Menu103
- Connecting USB Keyboard104
- Entering Text Using USB Keyboard104
- Navigating Using USB Keyboard105
Chapter 16: Customization106
- Phone106
- Applications111
- Audio118
- Display124
- Customizing Keys of the Secondary Display131
Chapter 17: Phone Update135
- Updating Your Phone135
- Checking Your Phone Periodic Automatic Update135
Chapter 18: Maintenance137
- Limited Access During Failover137
- Recording Audio Parameters138
- Viewing the Product ID138
- Viewing the Device Type139
- Viewing the Server Type139
Chapter 19: Resources140
- Documentation140
  - Finding Documents on the Avaya Support Website142
  - Avaya Documentation Center Navigation142
- Viewing Avaya Mentor Videos143
- Support144

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