Avaya J189 - Call Parking; Parking a call

3. Scroll down to Priority Call, press OK, or press the corresponding line button.
4. Enter the extension you want to call.
5. Press Enter or OK to initiate a priority call.
Multicast Paging
With the Multicast Paging feature, you can receive a page that will be automatically played on the
phone. If configured by the system administrator, you can send a multicast page to a group of
phones in the network.
An incoming multicast page is played on the phone speaker. When the page is played, the Phone
screen displays the Page from <group name> notification during the whole time of
transmission.
All configured multicast groups that you can send a page to are available in the Features menu.
You can add, move or delete the multicast page keys from the Phone screen by the common
customization procedure.
Active calls with a lower priority than the multicast page are put on hold, all lower-priority incoming
calls are ignored.
A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or
making an emergency call.
Related links
Customizing phone keys on page 110
Sending a multicast page
About this task
You can send a multicast page to a group of users by activating the Multicast Paging group on the
Phone screen. If the required group is not added on this screen, you can access all multicast page
groups configured for your phone in the Features menu.
Procedure
1. Do one of the following:
• Lift the handset.
• Press Speaker.
• Press Headset.
2. (Optional) If you use the handset, press End Call to cancel dialing.
3. On the Phone screen, scroll to the required multicast page group, and press Select.
The phone displays the Paging <group name> box.
Advanced features
April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura
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