Acknowledging the crisis alert
About this task
As a crisis alert watcher, you can acknowledge a crisis alert when you receive the following
notifications on your phone:
• Alert tone
• LED flashes
• The screen displays the emergency caller information.
If the feature is configured in single-user mode, when you acknowledge the alert, the alerting at
the other watcher's IP Phone stops.
You can use the same procedure to acknowledge the crisis alert even when the phone is locked.
Before you begin
Ensure that your system administrator designates you as a crisis alert watcher.
Procedure
1. The phone screen displays the emergency caller name and extension.
2. Press OK.
3. The phone screen displays the details of an emergency caller.
If there is a new crisis alert while you are viewing the details of the current alert, then the
phone plays the alert tone again. To view the new crisis alert details, press Back.
Emergency caller information
The Phone screen displays the following details of an emergency caller:
Field
Description
Extension The emergency caller extension.
The following fields will display details only if Avaya Aura
®
Communication Manager has this information.
User name The emergency caller name.
Date The crisis occurrence date.
Time The crisis occurrence time.
Zone The crisis occurrence zone.
Crisis user room The emergency call origination room.
Crisis user floor The emergency call origination floor.
Crisis user building The emergency call origination
building.
Advanced features
April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura
®
86
Comments on this document? infodev@avaya.com
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