Avaya J189 - Crisis alert station; Acknowledging the crisis alert

Procedure
1. Lift the handset or press one of the following:
• Speaker
• Headset
• Corresponding line button
2. Dial the FAC followed by the extension number.
Pre-configuration of keys
With the Pre-configuration of keys feature enabled, the Phone screen displays a pre-determined
set of phone keys for accessing features, applications, and line appearances. Phone extensions
for autodialing can be also added and accessed with this feature.
The phone configuration is forced by the system administrator, and you cannot change the
mapping or labels of pre-configured keys.
Contact your system administrator if you need to replace, move, or relabel the pre-configured
keys.
Service Observe
With the Service Observe feature, as a supervisor, you can monitor a phone call to observe the
call quality. You can also provide on the job training by coaching the agent during the service
observe.
You can activate the feature from the phone.
The Service Observe feature has the following modes:
• Basic: You can activate the feature in Listen-only mode. You can switch from Listen-Only
mode to Talk mode if your administrator configures it.
• No-Talk: You can activate the feature in Listen-only mode and cannot switch to Talk mode.
• Next Call: You can activate the feature in Listen-only mode for the next call. You can switch
from Listen-Only mode to Talk mode if your administrator configures it.
• By-Location: You can activate the feature in Listen-only mode for a Vector Directory Number
(VDN). You must provide a VDN and a location ID. You can observe the call only when the
agent at the required location connects to a call. You can switch from Listen-only mode to
Talk mode if your administrator configures it.
Depending on your requirement you can use the following options:
• Listen-only: In the Listen-only mode, you can silently monitor the call.
• Talk: In the Talk mode, you can talk to the agent and the caller.
Pre-configuration of keys
April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura
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