When Call Pickup feature is active Avaya Aura
®
Communication Manager automatically searches
for the incoming calls in the associated groups to make the call connection.
Answering a call for a Call Pickup group member
About this task
With the Call Pickup feature, you can answer an incoming call on behalf of a another call pickup
group member. Use this procedure to answer a call for a group member.
Before you begin
Ensure that the administrator activates the feature. Contact your administrator for details.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to Call Pickup and press Select.
4. To answer a call, do one of the following:
• Lift the handset.
• Press Answer.
• Press OK.
• Press Speaker.
Answering a call in the same Call Pickup group
About this task
With the Call Pickup feature, you can answer an incoming call on behalf of a pickup group
member. Use this procedure to answer a call in the same call pickup group.
Before you begin
Ensure that the administrator activates the feature. Contact your administrator for details.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to Call pickup extended and press Select.
4. To answer a call in the same pickup group, enter the extension number of the ringing
phone.
5. Press Enter.
Advanced features
April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura
®
82
Comments on this document? infodev@avaya.com
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