Use the Computer Telephony Integration (CTI) client to remotely activate or deactivate the Service
Observe feature. For information on using the CTI client, see Avaya Aura
®
Application Enablement
Services documentation.
Activating Service Observe
About this task
You can activate the Service Observe feature to observe a call to an IP Phone, agent, or a Vector
Directory Number (VDN). The phone displays the observing modes depending on the
configuration made by your administrator.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll down to Service Observe.
4. Press Select.
5. Select one the following options:
• Basic
• No-Talk
• Next Call
• By-Location
6. Enter the extension of the phone or agent or the VDN that you want to observe and press
Enter.
Deactivating Service Observe
About this task
You can deactivate the Service Observe feature by using any one of the items in the procedure.
Before you begin
Ensure that the Service Observe feature is active.
Procedure
To deactivate Service Observe, perform one of the following:
• While on the Call Observation line, press the EndCall softkey.
• Answer an incoming call.
• Select an idle Call Appearance line.
• Change to an on-hold call.
Advanced features
April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura
®
98
Comments on this document? infodev@avaya.com
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