Avaya J189 - Call Pickup

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• A busy tone alert

Declining a call

April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura

®

37

Comments on this document? infodev@avaya.com

Table of Contents

Default Chapter6
- Table of Contents6
Chapter 1: Introduction12
- Purpose12
Chapter 2: Avaya J189 Phone Overview13
- Phone Overview13
Chapter 3: Getting Started21
- Entering the Provisioning Details21
- Identifying the Device Type During Phone Boot-Up22
- Logging in to Your Phone22
- Logging out of Your Phone23
- Locking Your Phone23
- Unlocking Your Phone24
- Setting the Network Mode24
  - Setting the Network Configuration25
  - Connecting to a Wi-Fi Network26
Chapter 4: Navigation28
- Cursor Navigation28
  - Navigation Cluster28
- Text Input29
- Line Keys29
- Main Menu30
- General Phone Icons30
- Presence Icons32
- Multiple Level Precedence and Preemption Icons33
- Bluetooth Icons34
- Wi-Fi Icons34
Chapter 5: Handling Incoming Calls35
- Answering a Call35
- Answering a Call When on Another Call35
- Ignoring a Call36
- Declining a Call36
Chapter 6: Handling Outgoing Calls38
- Making a Call by Using the Manual Dial Mode38
- Making a Call by Using the Auto-Dial Mode38
- Redialing a Number39
- Making a Call by Using Speed Dial39
- Making a Call from the Local Сontacts List40
- Making a Call from the Corporate Database Сontacts List40
- Making an International Call40
- Emergency Call41
  - Making an Emergency Call41
Chapter 7: Call-Related Features42
- Muting and Unmuting a Call42
- Placing a Call on Hold and Resuming the Call42
Chapter 8: Managing Contacts43
- Adding a New Contact43
- Adding a Contact from the Recents List44
- Editing a Contact44
- Doing a Quick Search for a Contact44
- Viewing the Contact Details45
- Searching for a Contact46
- Combining Contacts46
- Deleting a Contact47
- Creating a Local Сontacts Group47
- Adding a Contact to the Local Group48
- Removing a Contact from the Local Group48
- Assigning a Ringtone to a Contact49
- LDAP Directory49
  - Setting LDAP Directory as the Contact Search Source50
  - Searching LDAP Contacts50
Chapter 9: Presence52
- Viewing the Presence Status of Your Contacts52
- Changing Your Presence Status52
- Redirecting Calls When Do Not Disturb Is Active53
Chapter 10: Do Not Disturb and Call Forwarding55
- Do Not Disturb55
  - Activating and Deactivating Do Not Disturb55
- Call Forwarding56
  - Forwarding a Call to Another Extension56
  - Setting Enhanced Call Forwarding57
- Call Forwarding to Your Cell Phone Using EC50059
- Extending a Call to Your Cell Phone59
Chapter 11: Managing Recents60
- Call Log60
- Making a Call from Recents60
- Viewing the Recents Details60
- Deleting a Call Record from Recents61
- Clearing the Recents List62
Chapter 12: Managing Conference Calls63
- Adding a Person to an Active Call63
- Adding a Person on Hold to a Conference Call63
- Putting a Conference Call on Hold and Resuming a Call64
- Dropping or Disconnecting the Last Participant from a Conference Call64
- Viewing the Details of a Conference65
Chapter 13: Team Button66
- Answering an Active Call on a Monitored Extension67
- Viewing the Status of Monitored Stations67
- Speed Dialing to a Monitored Extension67
- Transferring a Call to a Monitored Phone68
- Monitoring Other Extensions at a Glance69
Chapter 14: Advanced Features70
- Accessing the Features Screen70
- Active Call Shortcut Keys70
  - Making a Call Transfer with a Shortcut Key71
  - Making a Conference Call with a Shortcut Key71
- Activating the Screen Saver72
- Automatic Callback72
  - Setting up Automatic Callback72
- Autodialing a Pre-Assigned Number73
- Blocking Your Extension from Displaying During Calls73
- Bridged Call Appearance74
  - Making a Call on a Bridged Line74
  - Answering a Bridged Line Call74
  - Joining a Call on a Bridged Line75
- Busy Indicator75
  - Busy Indicator Icons and LED Indication75
  - Busy Indicator Call Operations76
  - Call Transfer to a Monitored User77
- Calendar78
  - Accessing Calendar78
  - Configuring the Microsoft Exchange Server Calendar78
  - Reviewing Your Calendar Event79
- Calling in Your Intercom Group80
- Call Parking80
  - Parking a Call81
  - Unparking a Call81
- Call Pickup81
  - Answering a Call for a Call Pickup Group Member82
  - Answering a Call in the same Call Pickup Group82
  - Answering a Call Using the Extension Number83
- Call Recording83
  - Recording a Call83
- Call Transfer84
  - Making a Consultative Transfer84
  - Making a Blind Transfer84
- Crisis Alert Station85
  - Acknowledging the Crisis Alert86
  - Emergency Caller Information86
  - Stopping the Crisis Alert87
  - Acknowledging the Crisis Alert after an Error in the First Acknowledgment87
- Displaying Your Extension on Outgoing Calls88
- Excluding Others from Bridging on to Your Call88
- Hunt Group Busy88
  - Using Hunt Group Busy89
- Interrupting a Call with a Whisper Page89
- Limit Incoming Calls90
  - Activating Limit Incoming Calls90
  - Deactivating Limit Incoming Calls90
- Long-Term Acoustic Exposure Protection91
  - Configuring Long Term Acoustic Protection91
- Multiple Device Access92
  - Handling Calls and Conferences Using Multiple Device Access92
- Using URI Dialing to Make a Call93
- Making a Priority Call93
- Multicast Paging94
  - Sending a Multicast Page94
- No Hold Conference95
  - Adding a Participant to no Hold Conference95
- Precedence Call96
  - Making a Precedence Call by Using the Main Menu96
  - Making a Precedence Call by Using Dial Plan Configuration96
- Pre-Configuration of Keys97
- Service Observe97
  - Activating Service Observe98
  - Deactivating Service Observe98
  - Assisting an Agent on an Observed Call99
- SLA Mon99
- Shared Control100
- Tracing a Malicious Call100
- Using a Guest Login101
- WML Browser102
  - Accessing the WML Browser102
Chapter 15: Using USB Devices103
- Viewing USB Menu103
- Connecting USB Keyboard104
- Entering Text Using USB Keyboard104
- Navigating Using USB Keyboard105
Chapter 16: Customization106
- Phone106
- Applications111
- Audio118
- Display124
- Customizing Keys of the Secondary Display131
Chapter 17: Phone Update135
- Updating Your Phone135
- Checking Your Phone Periodic Automatic Update135
Chapter 18: Maintenance137
- Limited Access During Failover137
- Recording Audio Parameters138
- Viewing the Product ID138
- Viewing the Device Type139
- Viewing the Server Type139
Chapter 19: Resources140
- Documentation140
  - Finding Documents on the Avaya Support Website142
  - Avaya Documentation Center Navigation142
- Viewing Avaya Mentor Videos143
- Support144

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