• Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in Configuring Advanced Network Settings on page 116.
•
Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the icon in
the top bar on the menu screens.
Videoconfernce
Cannot connect to a videoconference.
Solution
• Check you dialed the correct conference number.
• Check you are registered to the correct gatekeeper or SIP Proxy.
Other party cannot see or hear me
Solution
Make sure your Microphone Pod is correctly connected to the system.
Make sure the Video Privacy and Mute functions are not enabled. You can see this in the top bar
of the system’s menus: No video or No audio .
If the other site can hear, but not see, make sure your Call Type is set to Audio & Video, not
Audio Only:
1. Disconnect the call.
2. Select Call from the Main menu, and press ok/menu.
3.
Select the arrow
to access the Advanced Calling Options.
Figure 132: Changing advanced call settings
4. Check that the Call Type is set to Audio & Video.
Troubleshooting the Avaya Scopia
®
XT Series
180 Avaya Scopia
®
XT Series Deployment Guide April 2015
Comments? infodev@avaya.com
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