Avaya Scopia XT Executive - Resolving Problems with Displaying Video

Resolving Problems with Displaying Video
Problem
You cannot send or receive video during a call.
If the Web Video feature is enabled, you can monitor video remotely from the XT Series web
interface by selecting More Actions > Web Video:
Figure 141: Remotely monitoring your PTZ camera
Cause
You may experience video problems when calling older endpoints that are not fully compliant with
more recent standards, and thus not able to recognize and manage recent video protocols such as
HD 1080 (full HD) or Dual Video SIP (BFCP).
The endpoint administrator must disable specific video codec if there is any compliance issue
with older endpoints.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series on page 112.
1. Access the video settings. From the XT Series web interface, select Administrator
Settings > Calls > Preferences > Video. From the endpoint's main menu, select
Configure > Advanced > Calls > Preferences > Video.
Troubleshooting the Avaya Scopia
®
XT Series
190 Avaya Scopia
®
XT Series Deployment Guide April 2015
Comments? infodev@avaya.com