CryoProbe User Manual BRUKER 87 (107)
BRUKER contact 8
8000000
Submit your inquiries about CryoProbe sales and service to your local B
RUKER
representation. Use the following address only if they cannot help you.
CryoProbe information 8.1
0
CryoProbe information head offices:
B
RUKER AG BRUKER Instruments, Inc.
Probe Department 44 Manning Road
Industriestrasse 26 Billerica, MA 01821
CH-8117 Fällanden
U.S.A.
Switzerland
phone: ++41-1-825 91 11 phone: ++1-978-667-9580
fax: ++41-1-825 96 96 fax: ++1-978-667-0985
e-mail: cryoprobe.info@bruker.ch e-mail: sales@nmr.bruker.com
www: http://www.bruker.ch www: http://www.bruker.com
CryoProbe service 8.2
0
CryoProbe service head offices:
B
RUKER AG BRUKER Center
Service Department B
RUKER Instruments, Inc.
Industriestrasse 26 15 Fortune Drive
CH-8117 Fällanden
Billerica, MA 01821
Switzerland U.S.A.
phone: ++41-1-825 91 11 phone: ++1-978-667-9580, then press 2
fax: ++41-1-825 96 96 fax: ++1-978-667-6168
e-mail: cryoprobe.service@bruker.ch e-mail: center@nmr.bruker.com
www: http://www.bruker.ch www: http://www.bruker.com
Fault report 8.3
0
Before calling B
RUKER service, try to isolate your problem (see "First diagnosis"
on page 73). BRUKER will usually request the following information:
- CryoProbe System order number (e.g. BH025199), or
- Spectrometer order number (e.g. ZH056397),
- Workstation brand and operating system version (e.g. SGI Indy with IRIX 6.5 or
HP Vectra VLi with WinNT 4.0),
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