88 (107) BRUKER CryoProbe User Manual
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-XWIN-NMR version including patchlevel (e.g. XWIN-NMR 2.5 pl4). To get this infor-
mation in U
NIX, type patchlevel; in WinNT 4 click Start - Programs - Bruker
NMR Suite - NMR Suite x.y - Bruker Utilities - Miscellaneous - xwinversion.cmd
and patchlevel.cmd),
- CryoController Firmware and CryoTool version (see the Cryo Main window on
the CryoProbe System PC, e.g.
Firmware: 991112, Cryo Main (Sep 06
1999)
; if the CryoProbe interface is not active, click Start - Programs - CryoTool
- CryoTool and select COM1),
- Actual hardware configuration when the problem appeared,
- Description of NMR experiment and circumstances under which the problem oc-
curred,
- Description of the problem,
- Which error codes were displayed?
- What did you do so far to analyze or fix the problem?
- Which RF power levels did you use? Simultaneous RF transmission on multiple
channels?
Send the latest logfile from the CryoProbe System PC to B
RUKER via e-mail. It is
called auto<date>.log and resides in the directory D:\app\Bruker\Cryo-
Tool\LogFiles.
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