Repair Facilities and Parts
Chemyx can repair any syringe pump without major damage. You must contact Chemyx (call
+1 281-277-5499 or visit www.chemyx.com/contact-us) before shipping a product for repair.
Chemyx will issue a Return Authorization (RA) number to you.
Return products to:
Chemyx Returns
10905 Cash Road
Stafford, TX 77477 USA
Dead Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to
become fixed in an unchanging state. The visible result is a fixed pixel that appears as an
extremely tiny, dark or bright dot. In almost every case, these fixed pixels are hard to see and
do not detract from display quality or usability. A display with three to seven bright or dark dots
is considered normal and within industry standards. If your screen displays more than seven
dead pixels during the warranty period, your system will qualify for warranty replacement.
Please see the Limited Warranty section for details on how to activate a warranty claim.
Serial Numbers
The serial number is located on the back, top left corner or center of the pump under a small
barcode. Removal of the serial number label will void the warranty.
Calibrations
Chemyx pumps are pre-calibrated upon arrival to your site. All calibrated parameters are within
stated accuracy and precision specifications of the pump. Although the pump is highly accurate,
syringes of different materials can attribute significant volume errors. Typically, these errors can
range from 1% for glass syringes to 5% for plastic syringes. Chemyx is not responsible for
errors generated from syringes.
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