4-8
Cisco 7600 Series Router Installation Guide
OL-4503-26
Chapter 4 Troubleshooting
Contacting Customer Service
If you still experience trouble with the startup, see the “Contacting Customer Service” section on
page 4-8.
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter,
contact a customer service representative for assistance and further instructions. Before you call, have
the following information ready to help your service provider assist you as quickly as possible:
• Date you received the router
• Chassis serial number (located on a label on the right of the rear panel of the chassis)
• Type of software and release number
• Maintenance agreement or warranty information
• Brief description of the problem
• Brief explanation of the steps you have already taken to isolate and resolve the problem
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