Cisco CSR 1000v Series

CHAPTER 14
Configuring Call Home for the Cisco CSR 1000v
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Prerequisites for Call Home, page 229
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Information About Call Home, page 230
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Benefits of Using Call Home, page 230
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Obtaining Smart Call Home Services, page 231
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Anonymous Reporting, page 231
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How to Configure Call Home, page 232
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Configuring Diagnostic Signatures, page 257
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Displaying Call Home Configuration Information, page 263
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Examples, page 264
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Default Settings, page 268
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Alert Group Trigger Events and Commands, page 268
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Message Contents, page 270
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Sample Syslog Alert Notification in XML Format, page 273
Prerequisites for Call Home
The Call Home feature provides email-based and web-based notification of critical system events. A versatile
range of message formats are available for optimal compatibility with pager services, standard email, or
XML-based automated parsing applications. Common uses of this feature may include direct paging of a
network support engineer, email notification to a network operations center, XML delivery to a support
website, and use of Cisco Smart Call Home services for direct case generation with the Cisco Systems Technical
Assistance Center (TAC).
The Cisco CSR 1000v supports the Call Home feature beginning with Cisco IOS XE Release 3.12S.Note
Information to consider before you configure Call Home:
Cisco CSR 1000v Series Cloud Services Router Software Configuration Guide
229