Cisco CSR 1000v Series User Manual

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Contact email address (required for full registration with Smart Call Home, optional if Call Home is
enabled in anonymous mode), phone number (optional), and street address information (optional) should
be configured so that the receiver can determine the origin of messages received.
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At least one destination profile (predefined or user-defined) must be configured. The destination profile
you use depends on whether the receiving entity is a pager, an email address, or an automated service
such as Cisco Smart Call Home.
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If the destination profile uses email message delivery, you must specify a Simple Mail Transfer
Protocol (SMTP) server.
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Configuring the trustpoint CA is not required for HTTPS server connection since the trustpool
feature enabled by default.
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Router must have IP connectivity to an email server or the destination HTTP(S) server.
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If Cisco Smart Call Home is used, an active service contract covering the device is required to provide
full SCH service.
Information About Call Home
The Call Home feature can deliver alert messages containing information on configuration, inventory, syslog,
snapshot, and crash events. It provides these alert messages as either email-based or web-based messages.
Multiple message formats are available, allowing for compatibility with pager services, standard email, or
XML-based automated parsing applications. This feature can deliver alerts to multiple recipients, which are
Call Home destination profiles. Each destination profile has configurable message formats and content
categories. A predefined destination profile is provided for sending alerts to the Cisco Smart Call Home server.
The predefined profile defines both the email address and the HTTP(S) URL; the transport method configured
in the profile determines whether the email address or the HTTP(S) URL is used.
Flexible message delivery and format options make it easy to integrate specific support requirements.
Benefits of Using Call Home
The Call Home feature offers the following benefits:
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Multiple message-format options
◦ Short Text—Suitable for pagers or printed reports.
◦ Long Text—Full formatted message information suitable for human reading.
◦ XML—Machine-readable format using XML. The XML format enables communication with the
Cisco TAC.
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Multiple concurrent message destinations
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Multiple message categories including configuration, inventory, syslog, snapshot, and crash events
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Filtering of messages by severity and pattern matching
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Scheduling of periodic message sending
Cisco CSR 1000v Series Cloud Services Router Software Configuration Guide
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Configuring Call Home for the Cisco CSR 1000v
Information About Call Home

Cisco CSR 1000v Series Specifications

General

Brand	Cisco
Model	CSR 1000v Series
Category	Network Router
Language	English