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Chapter 5
Maintenance and troubleshooting
5
This chapter gives guidelines for troubleshooting and provides an overview of the different
means of status signalling. It has the following sections:
• Getting support
• Uploading software using the web interface
• Uploading software using the TMA
• Part numbers
• Troubleshooting guide
• Status signalling
• Logging of events
• Reset button
• List of reserved IP subnets
Getting support
Overview
If this manual does not provide the remedies to solve your problem, you may want to contact
your Airtime Provider or your local distributor.
Airtime support
If you need assistance from your Airtime Provider, please call the help desk.
To see the help desk number, enter the web interface of your terminal and select HELP DESK.
This help desk number is either taken from the SIM card or entered manually. If no number is
available under HELP DESK, check your Airtime subscription documents for a contact number.
System support
If you need assistance with problems caused by the terminal or antenna, please call a
distributor in your area.
Lists of certified partners and distributors are available on www.cobham.com/SATCOM. Select
Service and Support > Thrane & Thrane Service and Support from the top menu bar.
Then select one of the dealers or partners lists shown.
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