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PR-01738 Ribbon Error
The printer cannot identify the ribbon installed.
Possible Cause 1: You have installed an unsupported print ribbon.
Solution 1: Press the Ready key to print one-color images using settings for
monochrome (K) ribbon. (The printer cannot use an unsupported print ribbon
to print full-color images.) If the printer is a monochrome printer and you
have installed a full-color print ribbon, install a monochrome print ribbon.
Possible Cause 2: You have installed a roll of Datacard-approved print
ribbon that is not supported by this printer.
Solution 2: Make sure the new type of ribbon is approved for use with this
printer. Run the latest Firmware Update Utility to install support for the new
type of ribbon in this printer.
Possible Cause 3: You have installed a defective roll of CP60 print ribbon.
Solution 3: Install another roll of CP60 print ribbon.
Possible Cause 4: You have separated parts of the print ribbon.
Solution 4: Replace missing parts of the print ribbon.
If you cannot fix the problem, contact your service provider for assistance.
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