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DM-00762 Duplex Jam
The card is stuck in the duplex module.
Possible Cause 1: A card is jammed in or near the duplex unit.
Solution 1: Open the of the printer (1). Release any cards stuck in the
module (2). Make sure that the duplex mechanism can move freely in the
direction shown (3).
Possible Cause 2: The rollers in the duplex mechanism are dirty.
Solution 2: Run a printer cleaning card, and then clean the printer rollers
including the duplex module rollers.
If you cannot fix the problem, contact your service representative for
assistance.
Related Topics:
"Cleaning the printer" on page 39
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