IOLITE®
TECHNICAL REFERENCE MANUAL
3.6. Licensing
IOLITE or any other Dewesoft device already comes with an embedded Dewesoft license. You can check
the license details with all the available options in the Licensing tab ❶ by pressing the three dotted
button ❻ . However, if the user decides to upgrade the license with an additional extension, Dewesoft will
require a new license registration. The registration can be made online ❷ or offline by importing an
offline license ❺ in case the system doesn’t have an internet connection. Offline license can be
registered on a different PC with the internet connection. If needed, the license can also be written on
the actual device ❺ .
Active and embedded licenses are seen under Active licenses tab ❺ . If the license is recognized as none
active, it usually means that the wrong license was entered.
Active licenses tab
All licenses regarding IOLITE® will only work when the IOLITE® system is connected to your PC
and the device has been activated in the hardware setup.
3.7. Troubleshooting
If your IOLITE® device is not found by DEWESoft®:
● If you did not restart Windows after the software installation, restart now
● Make sure that you have started DEWESoft® version X3 SP8 or higher
● Make sure that the external power supply is connected and okay
● Disconnect the EtherCAT® cable and reconnect it. If this does not work, try to connect the
EtherCAT® cable to another Ethernet port of your PC
● Try to restart DEWESoft®
● Try to restart the PC
● Make sure to connect the data-cable directly to the Ethernet card of your PC. Do not use any
switches or hubs
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