Issue
Skin irritation around sensor site.
Solution
Some people are sensitive to the sensor adhesive. Extra care can help. Follow
insertion instructions carefully. In addition to the site preparation tips above, consider
these:
Site preparation
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New site: Don't use the same sensor site twice in a row.
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Healthy skin: Consider moisturizing skin between sensor sessions to avoid dry
skin. Don't use moisturizer on the sensor site the day you insert the sensor.
If you have significant skin irritation (itching, burning and/or rashes at the site of the
adhesive patch), contact your healthcare provider. Go to dexcom.com/faqs for more
tips.
Issue
Applicator won't detach after inserting sensor.
Solution
1. Gently peel off adhesive patch with applicator attached
2. Check insertion site to make sure the sensor isn't left in the skin
3. Don't reuse applicator
4. Contact technical support (in the app, go to Profile > Contact)
Issue
Removing sensor.
Solution
Go to the Next Sensor Session chapter or dexcom.com/faqs for tips.
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