11 • Troubleshooting | Dexcom G7 User Guide 109
On the plane
To use your app or receiver to get sensor glucose information while on the plane,
follow these instructions.
l
App: Switch phone to airplane mode, then turn Bluetooth on
l
Receiver: Keep receiver on
Contact your airline for their policies. Always follow instructions from the airplane
crew while on the plane.
For more information
Visit the TSA website at tsa.gov.
Update display device
Issue
You want to know how and when to update your display device.
Solution
Keep app updated
You’ll get an alert when an app update is available. Go to the App Store or Google Play
and download the updated Dexcom G7 app.
Keep receiver updated
After you upload data to Clarity, it will let you know if a receiver update is available. If
there’s an urgent update or recall, you'll get information and instructions from
Dexcom. Use a secure internet connection when updating your receiver.
Go to the Clarity appendix for more information about connecting to Clarity and
uploading your data.